Modification History
Not applicable.
Unit Descriptor
Unit Descriptor |
This unit describes the skills and knowledge required to effectively integrate and perform a full range of tasks and hairdressing services when working as part of a team in a hairdressing workplace environment. |
Application of the Unit
Application of the Unit |
This unit involves integrating and independently performing a full range of hairdressing services on a variety of clients in an operating hairdressing salon situation within industry-accepted timeframes. It involves the ability to consistently manage multiple services within the salon range, operate as an effective team-member, and deal effectively with the contingencies that arise when performing multiple services in a salon team that includes salon assistants, apprentices, senior hairdressers, receptionists, supervisors and managers. Knowledge and consistent application of relevant legislation and workplace practices, particularly in regard to workplace safety and hygiene and waste minimisation, are also required. This unit is equivalent to the on the job component of the apprenticeship mode, but it mandates industry expectations for institutionally based training delivery. In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the level of performance required to demonstrate achievement of the element. The variables for the bold italicised text are outlined in the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Promote products and services. |
1.1 |
Opportunities are taken to build business by developing relationships with new and prospective clients . |
1.2 |
Salon products and services are promoted and new and additional products and services are suggested where beneficial to clients. |
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1.3 |
Personal hairdressing services and retail sales turnover targets are consistently achieved to meet workplace requirements. |
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2 |
Perform multiple hairdressing services within established workplace timeframes. |
2.1 |
Multiple hairdressing services are performed within established workplace timeframes and to required standards. |
2.2 |
Client comfort, safety and hygiene are maintained throughout services according to relevant legislation and workplace policies and procedures . |
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2.3 |
Tasks are planned and timed to allow the servicing of multiple clients simultaneously on a regular basis and according to workplace policies and procedures. |
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2.4 |
Technical and service-related contingencies are addressed and resolved according to workplace policies and procedures. |
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2.5 |
Clients are regularly re-booked after each service for future services. |
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3 |
Manage multiple team tasks. |
3.1 |
Junior/assisting operators are given clear guidance and direction. |
3.2 |
Opportunities to assist busy colleagues are noted and proactively pursued where time permits. |
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4 |
Integrate team salon maintenance and reception duties. |
4.1 |
Team salon cleaning and maintenance tasks are integrated with client services and performed according to workplace policies and procedures. |
4.2 |
Reception duties are performed according to workplace policies and procedures. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This describes the essential skills and knowledge and their level , required for this unit . |
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Skills may include : |
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Knowledge may include : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package. |
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Overview of assessment |
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This unit describes holistic practice as an effective hairdresser. It recognises that competency is attained through substantial practised application of hairdressing skills and knowledge in a workplace context, and should be validated through the collection of evidence of workplace competence. For this reason WRHWP302A is a co-requisite for core technical skills from the Certificate III in Hairdressing. Where a learner is undertaking a new apprenticeship pathway, substantial practised workplace application of units is achieved through the employment part of the contract of training. NOTE: For those students undertaking a full-time institutional pathway, this skills integration unit of competency must be undertaken at key stages concurrently with all other hairdressing units throughout the duration of the course. This will occur in a work placement in:
or
A person who demonstrates competency in this unit of competency will be able to perform a full range of hairdressing services in a busy salon team environment, effectively providing services to multiple clients and general salon maintenance requirements simultaneously. She/he will work as an effective team member providing clear direction to assisting operators and also proactively provide physical and technical support to other team members. She/he will demonstrate effective customer service and problem solving skills; the safe use and application of a wide variety of hairdressing tools and equipment; and the application of relevant legislation and workplace practices, particularly in regard to workplace safety and hygiene. |
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Specific evidence requirements |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of assessment |
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace. Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. In deciding whether a simulation or an assessment environment has been adequately set up, the following criteria must be applied:
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
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Specific resources for assessment |
Competency for this unit should be assessed through access to:
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Relationship to other units |
This unit requires an assessment outcome that includes evidence of the ability to perform a wide variety of hairdressing tasks and services simultaneously under workplace conditions. Co-requisite units :
and either
or
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Method of assessment |
The following assessment method is suggested.
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Evidence required for demonstration of consistent performance |
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance. It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both. Evidence should be gathered as part of the learning process. |
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance. The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here. |
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Clients may include: |
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New and additional products and services must include: |
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Services must include: |
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Relevant legislation may include: |
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Workplace policies and procedures may include: |
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Multiple clients simultaneously must include: |
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Team salon cleaning and maintenance tasks may include: |
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Reception duties may include: |
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Unit Sector(s)
Not applicable.
Competency field
Not applicable.